Replacement Policy – raapchik.in

Refund and Return Policy

At Raapchik, your satisfaction is our top priority! If something isn’t quite right, don’t worry—we’ve got your back with our hassle-free refund and return policy.

1. Eligibility for Returns

You can request a return if:

The product is unused, in its original condition, and with all tags, packaging, and accessories intact.
The return request is made within 7 or 14 days of delivery.
The product is damaged, defective, or not as described.

Non-Returnable Items:

Personal care items, beauty products, and hygiene-related items once opened.
Perishable goods (e.g., food items).
Customized or personalized products.

2. Steps to Request a Return

Follow these easy steps to initiate a return:

Log In: Visit your Raapchik account and go to the “My Orders” section.
Select Product: Choose the item you want to return and click “Request Return.”
Reason for Return: Provide details and upload images (if applicable) for quicker processing.
Approval: Once approved, you’ll receive return instructions, including shipping details.

3. Refund Process

Refunds will be initiated after we inspect the returned product to ensure it meets the return criteria.
Refund methods:
- Original Payment Method: For prepaid orders.
- Store Credit: For a quicker alternative to use on your next Raapchik spree.
- Bank Transfer: For specific cases, if applicable.
Timeline: Refunds are processed within 7–10 business days after the product is received and approved.

4. Exchange Policy

Exchanges are available for size, color, or replacement of defective products, subject to stock availability.
To request an exchange, follow the same steps as a return.

5. Shipping Costs for Returns

Defective/Damaged Products: We’ll cover the return shipping costs.
Change of Mind: You’ll be responsible for return shipping unless otherwise specified.

6. Conditions for Refund Denial

Refunds may not be granted if:

The product is damaged due to misuse or improper handling.
The return request is made after the eligibility window.
The item returned does not match the one delivered.

7. Cancellation Policy

Orders can be canceled before shipping. To cancel, visit your “My Orders” section and select “Cancel Order.”
Prepaid cancellations will be refunded to your original payment method.

8. Contact Us

Need help with your return or refund? We’re here to assist you:

Email: raapchik.in@gmail.com

Thank you for shopping with Raapchik. We’re committed to making every purchase smooth, secure, and satisfying!

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